EPIC Oncology Patient Scheduler

T2 Flex Baton Rouge, LA
oncology scheduling team procedures healthcare work from home patient scheduling call center insurance confidentiality patients medical healthcare industry
May 23, 2023
T2 Flex
Baton Rouge, LA

Are you interested in stepping into the healthcare industry? Do you have a passion for helping others and providing the highest level of customer service? Want to join a great company and work from home?

If so, we want you on our team at T2 Flex Force! We are looking for a full-time Oncology Patient Scheduler. The Patient Scheduling Representative provide call center-based scheduling, registration and patient access services to hospitals, healthcare networks and physician practice groups. Our goal is to increase patient access and revenue, decrease abandonment rates, and improve patient and customer satisfaction.

Prerequisites for employment will be a clear Background Check and Medicare Fraud Check.


  • Collecting all required patient information, including scheduling, pre-registration, and insurance verification
  • Answering, screening, and processing requests and telephone inquiries with adherence to HIPAA and HITECH confidentiality policies and procedures
  • Obtaining and accurately entering necessary demographic, clinical, and billing information
  • Explaining processes, forms and procedures to callers, ensuring that patients understand required documentation requirements and subsequent measures
  • Collecting copays and payment information when necessary
  • Processing required information according to client policies and procedures
  • Providing professional, compassionate and concierge-like service to patients
  • Available 7am-7pm EST. Monday-Friday


  • Minimum 1 year patient scheduling experience
  • High school diploma or GED
  • Ability to maintain the highest level of confidentiality
  • Excellent attention to detail and a commitment to accuracy
  • Exceptional interpersonal, written and oral communication skills
  • Knowledge of medical terminology is a plus
  • Must be flexible and adaptive to a fast pace call center environment
  • Strong computing and software skills (PC, MS Word, Excel, Outlook)
  • Strong work ethic, reliability, and dependability
  • Team player, self-motivated, compassionate and patient care centered
  • EMR experience
  • Must have computer and additional monitor (2 screens)
  • Available 7am-7pm EST. Monday-Friday
  • EPIC ex


  • Career development advancement
  • Competitive benefit package including medical/dental/vision insurance
  • Extensive training and learning opportunities
  • Knowing that you make a difference everyday
  • Paid time off and holidays
  • Positive work culture and great team of people

More about this position:

This is a full-time employment W2 position with eligibility for benefits

This is a remote / Work From Home position

Employees must have internet to support the IT systems

Report this job

Similar jobs near me

Related articles