Customer Experience Specialist - Work From Home

CropX Remote
customer experience work from home customer service remote customer experience identifying exceeding expectations lifecycle onboarding hardware software troubleshooting
March 23, 2023
Thibodaux, Louisiana
[Customer Service / Fully Remote] - Anywhere in U.S.
/ Competitive Pay - As a Customer Experience Specialist you'll:
Quickly build rapport and respond to customers in a professional, compassionate manner by identifying and exceeding expectations; Work with customers during the customer lifecycle touchpoints, including onboarding hardware and software, pre-season prep, mid-season troubleshooting, post-season follow-up, and subscription renewals; Assist with order and returns processing, providing invoices and up-to-date balances; Find creative and resourceful solutions and think outside the box when faced with new issues.
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